Frequently Asked Questions
||Returns & Exchanges
|About Us||Camouflage Patterns|
|Sizing Guide||Contact Us|
If I pre-order a product when will it ship?
Thank you for supporting Duck Camp with your pre-order! For select products that are marked with a pre-order, the product has been reserved for you once your order has been placed. We will ship your order out to you as soon as we receive the product. The estimated shipping date for pre-orders is provided on the product page and within the shopping cart. Once your order has shipped you will receive an update via email.
How do I know what size of shirt I should order?
Duck Camp believes in a more modern fit. You won't find our shirts to be big and baggy like some other brands. If you need sizing information you can view our Sizing Guide to determine the size that would best fit you. If you're in-between sizes we recommend ordering up a size. So, if you wear a Medium in some brands and a Large in others, you'll probably be happy with a Large from us.
Additionally, the Lightweight and Midweight shirts should not shrink, but the Heavyweight will have a little shrinkage the first time you wash it.
What camo pattern would be best for me?
This all depends on the environment and season you'll be hunting in. You can find information on our camouflage patterns on our Camo Pattern guide. If you would like additional information or help deciding between our camo patterns please reach out to us.
What's the difference between Lightweight, Midweight, and Heavyweight shirts?
Our Lightweight Wingshooter shirts are designed for warm weather (70° or above). Our Midweight shirts are best for when the temperature is 45 - 75°. The Heavyweight Wingshooter shirts are ideal for the cold weather hunts (50° or below) and design to be worn with layers. The Heavyweight will also be a little roomier in fit so that you can layer under it.
How long should it take to ship my order?
At Duck Camp, we know how exciting it is to put your hands on that new gear, so we strive to ship your order as quickly as possible. Please allow 1 - 2 business days for your order to be processed.
Can I modify or cancel my order?
If you need to modify or cancel your order please contact us right away. Unfortunately, we are unable to modify your order after it has shipped.
Where do I enter my promo code?
If you have received a promo code you can enter it during checkout. Please make sure your promo code has been applied prior to submitting your order.
Do you offer a pro program?
Yes, Duck Camp offers a pro program for professionals in the hunting and outdoor industry including guides, outfitters, storytellers, and select industry professionals. Please contact us to apply for this program and all submissions will be reviewed.
Do you offer a military discount program?
Yes, Duck Camp offers a military discount program to active duty and veterans. Please contact us to apply for this program using your military email address or include a form of military affiliation that can be used for verification. All submissions will be reviewed.
How do I place a bulk order?
Can you embroider my company logo on your shirt?
Yes, please contact us or send us an email at email@example.com and we will provide you pricing and details around custom embroidering your logo on our Wingshooter shirts or screenprinting on our Bamboo Sun Shirts.
What shipping options do you offer?
Our standard shipping option is FedEx Ground and a tracking link will be provided upon shipment. Orders shipping to a PO Box will be sent via USPS Priority. Please allow 1 - 2 business days for your order to be processed.
We offer FedEx 2-Day ($25) and FedEx Overnight ($40) shipping for orders over $50. Expedited orders must be placed before 2 PM CST for them to ship the same day. Please note when estimating expedited shipping excludes weekends and Saturday delivery from your estimated delivery as well as holidays. If you're needing your product shipped out through another carrier or expedited please contact us.
Do you offer shipping to PO Boxes?
Yes, we ship via USPS and offer shipping to PO Boxes. Simply enter your PO Box address for your shipping address and your order will be delivered to your post office box.
Do you offer free shipping?
Free standard shipping is available if your product total is over $99.00. For orders that are between $0 - $50 shipping is $5.95 and orders between $50.01 and $98.99 shipping is $9.95. Additional shipping options are available.
Please exclude holidays and weekends from your estimated delivery. Holidays and holiday delivery schedules may vary per shipping carrier.
Returns & Exchanges
We want to make sure you're 100% satisfied with your purchase from Duck Camp. That's why we offer Free Returns and Exchanges on regularly priced products. If you're not satisfied with your purchase, you can return it for a full refund within 30 days. We ask that merchandise be unused with hangtags still affixed if possible. Original and return shipping costs are non-refundable. You may self-return your order using a carrier of your choice. All returns for items that are less than $50 MSRP are subject to a restocking fee of $7 per item ($2.50 per additional items) which will be deducted from your refund. You may also return items without charge to our Showroom. View our full return and exchange policy for additional details.
How do I return a product?
To return your product please contact us and we will provide you details on you returning your item(s) as long as it has been within 30 days and they are unused. A prepaid USPS label will be provided for regularly priced products to return the product to us for a refund.
How do I exchange a product?
If you are needing to exchange an item for a different size or color please send us a message and we will send you details to exchange your product(s). Please note that the products can be exchanged as long as they have been purchased within the last 30 days and are unused. We will provide a label to send the product back to us to exchange for a different size if available for regular priced products.
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